Privacy Policy — WhatsRay
Last updated: 22nd February 2026
1. Introduction
WhatsRay (“we”, “us”, “our”, or “Service”) is committed to protecting your privacy and safeguarding personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, or use our platform.
By accessing or using WhatsRay, you agree to this Privacy Policy.
2. Scope of This Policy
This policy applies to:
Website visitors
Account holders
Business users of the platform
End users who interact with businesses through WhatsRay
WhatsRay is an independent software provider and is not owned or operated by WhatsApp or Meta Platforms, Inc.
3. Information We Collect
3.1 Information You Provide
We may collect:
Name
Email address
Phone number
Business information
Billing details
Support communications
3.2 Account & Platform Data
When you use WhatsRay, we may process:
WhatsApp phone numbers connected to the platform
Customer contact lists uploaded by you
Conversation data and message content
Automation settings and campaign data
User preferences
This data is processed to provide the Service.
3.3 Usage Data
We automatically collect technical information, including:
IP address
Browser type and version
Device information
Pages visited
Date and time of access
System activity logs
3.4 Cookies & Tracking Technologies
We use cookies and similar technologies to:
Maintain sessions
Remember preferences
Analyze usage
Improve performance
You can control cookies through your browser settings.
4. Data Related to WhatsApp Messaging
WhatsRay enables businesses to communicate with customers via the WhatsApp Business Platform operated by Meta.
Important notes:
Message delivery occurs through Meta’s infrastructure
Meta may independently collect and process data
We do not control Meta’s privacy practices
Businesses using WhatsRay are responsible for:
Obtaining customer consent (opt-in)
Sending lawful messages
Managing customer data responsibly
5. How We Use Your Information
We use information to:
Provide and operate the Service
Connect WhatsApp numbers
Send and manage messages
Process payments and subscriptions
Provide customer support
Improve platform functionality
Prevent fraud and abuse
Comply with legal obligations
6. Legal Basis for Processing (Where Applicable)
Depending on jurisdiction, we process data based on:
Contract performance
Legitimate business interests
User consent
Legal obligations
7. Data Sharing & Disclosure
We do not sell personal data.
We may share data with:
7.1 Service Providers
Third parties that help operate the Service, such as:
Cloud hosting providers
Payment processors
Analytics services
Communication infrastructure providers (including Meta)
These providers are bound by confidentiality obligations.
7.2 Legal Requirements
We may disclose data if required to:
Comply with laws or regulations
Respond to legal requests
Protect rights, safety, or property
Prevent fraud or misuse
7.3 Business Transfers
In the event of a merger, acquisition, or asset sale, data may be transferred to the new entity.
8. Data Controller and Processor Roles
For customer contact data uploaded by businesses:
The business user is the data controller
WhatsRay acts as a data processor
We process such data solely to provide the Service.
9. Data Retention
We retain personal data only as long as necessary to:
Provide the Service
Fulfill legal obligations
Resolve disputes
Enforce agreements
You may request deletion of your account data subject to legal requirements.
10. Security Measures
We implement reasonable technical and organizational safeguards, including:
Encryption in transit
Access controls
Secure infrastructure
Monitoring and audits
However, no system can guarantee absolute security.
11. Your Rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Requests can be submitted via the contact information below.
12. International Data Transfers
Your data may be processed and stored in countries outside your own. By using the Service, you consent to such transfers in accordance with applicable laws.
13. Children’s Privacy
WhatsRay is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
14. Third-Party Links
Our website or platform may contain links to third-party sites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes constitutes acceptance of the revised policy.
16. Contact Information
If you have questions about this Privacy Policy or your data, please contact us:
WhatsRay Support
Email: [email protected]